In the bustling heart of Manhattan, amidst the whirlwind of the hair industry, Flora Fuentes found herself not just restoring hair but reigniting empowerment. After years of honing expertise in the hair loss industry, she was inspired by a chorus of encouragement from colleagues and grateful clients, urging them to carve their own path. Thus, Unique Hair Concepts was born, not merely as a center for hair restoration, but as a sanctuary for confidence revival. Each step of this odyssey, from its modest inception to its current stature in Ardsley, New York, has been guided by an unwavering mission: to provide personalized, private, and unparalleled services tailored to every individual who seeks solace within its walls.
Photo Credit: Courtesy of Unique Hair Concepts
Was there a personal and/or professional experience that inspired you to open your practice?
After working for a very long time in this industry before starting my own hair loss center, I would say that the one thing that inspired me was the messages from industry colleagues and former clients who were so positive and urged me to continue the work we had done in Manhattan but to do it with my ideas and location. I guess I didn't realize how many people I had helped during my career and how important what we do was in their daily lives. Most often, former clients would tell me how I became a part of their lives over the years and how much more confident they felt after we had helped them. There is no greater feeling than to help someone be the person that they know they can be. It's not just hair restoration, it's confidence restoration.
What was your mission at the start of opening your practice? Has it changed?
When we opened our doors in 2014, our mission was to provide each client with a highly personalized and private experience. We designed our initial office with private treatment rooms where a client would not be rushed through an appointment. Between former clients who found me through social media and new clients, we quickly outgrew our initial office space and moved to our current larger space in 2017 with more private rooms. Throughout it all, we have kept the mission the same, we will provide each client with personalized and private service.
If you had to pick three words to describe the vibe of your practice, what would they be and why?
When you first realize that your hair is thinning, it can give you a profound sense of loss. It’s not just that you’re losing your hair; you may also feel as though you’re losing your youth, your looks, or your confidence. The silver lining is that there are always ways to address thinning hair and to restore what you’ve lost. In fact, a truly bespoke hair loss solution can leave you looking and feeling better than ever.
At Unique Hair Concepts, our mission is to provide comprehensive solutions for total hair restoration, ensuring there are options for all of our clients to enjoy a full and healthy head of hair. We invite you to learn more about our unique mission, and about the process we use to address client needs in our beautiful Ardsley, New York studio.
Three words: Relaxed, private, and unique. Relaxed because we do everything we can to keep clients relaxed while they visit us. We added SMART TVs in each of our treatment rooms where clients can listen to soft music, their favorite playlist, or catch up on a podcast as they receive their services in a relaxed setting. Private, because privacy and discretion are of utmost importance to our clients and we highly respect that. Understanding that hair loss impacts our clients in many ways, we strive to provide a high level of comfort and privacy at the center.
Unique because, yes, it is part of our name, but we want to provide each client with an experience and non-surgical hair loss solution that is unique and custom tailored to them. We believe that all our clients are unique and that a cookie-cutter approach is insufficient. Because of this, we make certain that each client receives hair restoration suggestions that align with their needs, their expectations, their lifestyle, and their budget. We are proud to offer tailored solutions for men and women and to empower our clients to decide which of our bespoke hair replacement options is best for them.
Photo Credit: Courtesy of Unique Hair Concepts
How did you come up with the name of your practice?
So, back in 2014, as I was beginning to set up all the corporate paperwork I asked my family to help me brainstorm to develop the name of the business. It was my daughter who was 12 years old at the time that came up with the name and it didn't take her long, maybe 5 minutes. 10 years later I still remind her that she was the mastermind behind naming the business.
What are the most popular services requested?
By far our most popular service is the CNC-customized hair prosthetic system from CRLAB (Cesare Ragazzi Laboratories).
Unique Hair Concepts is an exclusive provider of CRLAB (formerly known as Cesare Ragazzi Laboratories) CNC 3D-printed hair prosthetics. Thanks to the CNC hair system, we can now create individualized hair systems that combine digital 3D scalp mapping, hypoallergenic materials, incredible virgin unprocessed hair, and the most advanced 3D printers to give our clients exactly the hair they’ve been hoping for.
The exciting thing about 3D-printed hair systems is that nothing comes pre-determined. Every aspect of this unique, personalized hair system is built around the wearer. Sophisticated digital scalp mapping gives us the ability to replicate the contours of the client’s head and create an ultra-thin “second scalp.” Each molecule of the hypoallergenic base material is plotted by a 3D printer to match this blueprint. The result is a solution that can cover any pattern of thinning, on any part of the scalp, no matter what’s causing the hair loss or thinning hair. No one will ever know you’re wearing a replacement because it’s identical to your natural features!
What is the future of your field?
In time, I think more and more people with hair loss will seek our services. Whether the loss stems from genetics or a health condition, people seek comfort and confidence and I believe our services provide both.
What are you best known for?
I believe that in our area we are best known for providing high-quality non-surgical hair restoration services. Many clients let us know that no one can tell they are wearing a prosthetic hair system. Undetectable Hair Systems, I like the sound of that.
Photo Credit: Courtesy of Unique Hair Concepts
What is unique about your practice?
One of my newest clients recently told me the reason she chose us was because we were the only ones who listened to what she needed and didn't try to push any one solution. I like to think we are unique in that we do our best to listen and give each client what they truly need.
What is one underrated service that doesn’t receive as much press as it should be?
Trichology-based treatments are the one service that we provide that has not received as much press as they should. Trichology aims to treat scalp health which can lead to better hair retention and healthier hair growth. We are excited to be one of the few centers that offers trichology treatments in our area. Your scalp and skin are part of the same system. Sadly, scalp health is not often discussed. A healthy scalp will grow healthy beautiful hair.
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