MyTaskit was founded to help simplify the lives of individuals and professionals by facilitating and automating both personal and business tasks. It’s the easiest-to-use and most complete service coordination and boat management platform available today.
MyTaskit Pro is a coordination and task management platform for businesses that helps in arranging service calls with customers online. It also allows service professionals to significantly increase operational efficiency, customer satisfaction, and profitability by streamlining back-office and service delivery operations and establishing a digital dialogue with clients and coworkers. Brewer Yacht Yards will offer its customers the consumer web and mobile app, MyTaskit free of charge. The Coordination module of MyTaskit Pro will be utilized to coordinate service with their customers online, as well as post service reminders, log labor hours, update technician notes, and save records.
“At Brewer Yacht Yards, we are committed to providing personalized, professional service to our customers, and we were looking for the next innovation in customer relationship management. Brewer has been working together as a team with MyTaskit for the past nine months to refine the MyTaskit platform to better fit our operations. We are pleased to announce that we will be testing the resulting app with the customers at a number of our locations. Using what we learn from this limited trial, we anticipate rolling this out company wide before long,” said Rives Potts, President of Brewer Yacht Yards.
Brewer will use MyTaskit Pro’s Coordination module to track the service needs of each customer’s vessel, communicate with owners on the status of current tasks, send automated reminders when service is due, and coordinate with field technicians. Brewer customers can use MyTaskit to post a service task or “Taskit” with photos and videos, post questions or comments about a task to their service techs or view notes on work tasks in progress. Service professionals can view customer task requests online, message owners and captains, respond to inquiries, secure estimate approvals, and offer work status updates, all in one place.
“Establishing ways to communicate and coordinate with customers using digital and mobile devices is one of Brewer Yacht Yards’ highest priorities in their plan to take customer service to another level,” said Kevin Hutchinson, the founder and CEO of MyTaskit. “Brewer already uses the Operations module of MyTaskit Pro (formerly known as DockMaster), and it is great to see them adopt our accompanying module for customer service coordination. We could not be more proud to have been selected to be part of Brewer’s larger vision and strategy for better and more efficient communications and interactions with their customers.”
“Our emphasis is to enable service companies to build an online and digital relationship with their existing and new customers to form a stronger connection,” Hutchinson added. “Our application helps consumers better manage the things they own, such as boats, and allows service businesses to communicate online in order to meet the expectations of today’s consumers.”
To learn more, please visit www.mytaskit.com.